Privacy Policy

1. Introduction

Welcome to Kirim.Chat. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform. By using Kirim.Chat services, you agree to the data practices described in this policy in accordance with applicable Personal Data Protection (PDP) laws.

2. Information We Collect

We collect information necessary to provide optimal business messaging services:

• Identity and Account Data: Including full name, business email address, WhatsApp phone number, business profile information, and access credentials.
• Technical and Usage Data: Information about IP addresses, device types, operating systems, platform activity logs, and message performance statistics.
• Communication Content (Message Data): We process message content, media, and metadata you submit through our API to be forwarded to the designated service provider (such as WhatsApp/Meta).
• Metadata Data: Information regarding delivery status (sent, read), timestamps, and sender/recipient identities.

3. How We Use Your Information

Your information is used strictly for the following purposes:

• To provide platform features, process transactions, and manage your subscription.
• To perform technical analysis to improve system stability and feature development.
• To send important service notifications, security updates, and technical support.
• To prevent illegal activities, spam, fraud, or platform abuse that violates our terms of service.
• To comply with legal obligations, court orders, or official requests from government authorities.

4. Disclosure of Information to Third Parties

We do not sell or rent your personal data to third parties. However, we share your data with trusted partners for service operations:

• Infrastructure Providers (Meta/WhatsApp): Message data is sent to Meta Platforms, Inc. via the WhatsApp Business API according to your delivery instructions.
• Legal Compliance: We may disclose your information if required by law or to protect our legal rights.
• Third-Party Services: Cloud hosting vendors (such as AWS/Google Cloud) and payment service providers that maintain high security standards.

5. Data Security and Storage

We implement industry security standards, including TLS/SSL encryption for data transmission and encryption at rest for our databases. Data is stored on secure servers with restricted access. While we exercise maximum effort, please understand that no method of internet transmission is 100% secure; therefore, you are also responsible for maintaining the security of your API Keys and passwords.

6. Your Rights

In accordance with data protection regulations, you have the right to:

• Access your personal information that we store.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account and related data (Right to be Forgotten).
• Receive a copy of your data in a structured format.
• Withdraw consent for data processing (which may affect service availability).

7. Data Retention

We store your data for as long as your account is active or as needed to provide services. Certain message logs may be deleted periodically from our servers (e.g., after 30-90 days) for privacy and storage efficiency reasons, unless otherwise required by law.

8. Policy Changes

We reserve the right to update this Privacy Policy at any time. Significant changes will be notified via email or through platform announcements. Continued use of the service after changes take effect constitutes your agreement to the new policy.

9. Contact Us

If you have any questions, complaints, or wish to exercise your data rights, please contact our data protection officer at:

Email: privacy@kirim.chat